THE CX
CHAMPION
PROGRAM
Developing a Culture of Customer Experience Excellence through employee engagement and empowerment.
INTRODUCTION
KNOW MORE ABOUT THE PROGRAM
The CX Champion Program is an initiative by CX Touchpoints Group to improve the Customer Experience delivery of private and public institutions through an internal competition that identifies and celebrates individuals making significant efforts to improve the customer experience within their organisations.
- Encourage employees to adopt positive behaviours in view of becoming the CX Champion of the year in your organisation.
- Unite the efforts of the entire organisation on improving customer experience and celebrate those taking the lead within your organisation
CONTACT PRROGRAM TEAM :
Bloc L - Makepe, Douala, Cameroon
+237 651 781 862 /+237 233 471 573 / +237 698 445 718
P.O. Box 8870 Douala
info@cx-touchpoints.com
THE CX CHAMPIONS PROGRAM
GOAL OF THE PROGRAM
This is an internal program performed within companies, in which organisations identify and celebrate their CX Champions of the year.
01.
DESIRABLE BEHAVIOURS
Define the desirable behaviours employees must adopt within a customer-centric organisation.
02.
ENCOURAGE ADOPTION
Encourage employees to adopt these positive behaviours in view of becoming the CX Champion of the year in their organisation.
03.
EXCELLENCE FRAMEWORK
Create a framework for organisations to recognise the work employees are putting in to sustain the organisation’s customer-centricity.
04.
DEVELOPING SKILLS
To create a framework for employees to identify customer-focused skills needed for their career development.
05.
IMPROVE PERFORMANCE
To create a framework for HR departments to map out the customer-focused skills to consider in performance reviews.
06.
IMPROVING CUSTOMER EXPERIENCE
To unite the efforts of the entire organisation on improving customer experience and celebrate those taking the lead within an organisation
THE CX CHAMPIONS PROGRAM
STRUCTURE OF THE PROGRAM
The year long process is characterised by a simple qualification and voting process that permits employees to identify colleagues who are making the difference when it comes to the delivery of excellent service.
TRANSFORM
INSPIRE
LEAD
STEP 1
REGISTER YOUR ORGANISATION
Register your organisation as a participating organisation free of charge and receive the complete program guide.
STEP 2
COMPETENCY CHART
Receive the competency chart that maps out customer experience competencies and serves as a reference for agents seeking to improve their skills (Free).
STEP 3
LAUNCH THE PROGRAM
Make the needed changes to the program to best suit your organisation. Launch the program in your organisation. The program guide would be useful here.
STEP 4
VOTING CHAMPIONS
Continually vote for monthly, quarterly and annual champions. Submit your CX champion for recognition to the program committee.
STEP 5
CELEBRATE WINNERS
The committee issues the champions certificates and badges. Champions are celebrated locally within the organisation, in the company or regional CX events during the international customer service week.
THE CX CHAMPIONS PROGRAM
JOIN NOW
The program is not geared to celebrating the efforts of heads of customer experience but identifying champions from within executors or agents. By creating a healthy competitive spirit, team members are motivated to keep improving their skills and going above and beyond the call of duty.
OUR TESTIMONIAL
WHAT OUR VISITOR'S SAY ?
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OUR PARTNERS
SPONSERS AND PARTNERS
As a CX Champions partner, you can: Donate content to the platform that permits to build competencies of CX professionals. Host your certification programs and books on the platform for an affiliate commission. Endorse the program by accepting to be quoted as a program endorser or partner. Volunteer coaching to winners.
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EVENT VENUE :
Hollywood Banquet Hall , Riverside Building Area
LOCATION ADDRESS :
5214 Sunset Blvd, Los Angeles CA 90027, USA